Today’s business environment is being driven by technology and relationships. Technology is very much driven by computers as well as the Internet. Relationships look like driven by trust. Are we come far enough to say that any of us trust technology? Step one in creating a trusting relationship is to touch base and connect. That connection, some it is known as Marketing, is easily accomplished through technology. The circle seems complete. Or would it?
The task with today’s Marketing initiatives gets our hands around the various and exciting approaches to connect, so that we begin in order to create those trusting relationships. The marketing mix is without a doubt in existence. Let’s mention a number of; direct mail (both shotgun and personalized), email blasts, streaming video, interactive and personalized URLs, outbound and inbound call campaigns (both live and automated), online promotions, interactive telepromotions, subsciber lists generation, internet surveys, telesurveys, radio, mobile text messages, other great tales…
The way forward for Marketing will most surely evolve in to a true melding of technology and relationships. The online world, accompanied by the interactive marketing movement, can certainly make that evolution successful. Picture this scenario…
You might be a Marketing Manager for the nationwide manufacturer of widgets. You are given a project that entails coordinating a National Advertising campaign for over 2500 dealers. How on this planet will you launch and track all the various marketing mediums then determine if they will really work across your 2500 widget dealers? Now mind you, these dealers aren’t card carrying rocket scientists. These were mostly the, “Blanch get me a beer” type of widget dealers. This campaign would have to be easy, intuitive and a lot coming from all, cost-effective. There are many direct and supporting marketing mediums in this particular modern of technology. How do you make direct mail work intelligently with email? How can you make email work intelligently with private-branded, interactive websites? How does one make those sites trigger an outbound call campaign? How can you track the inbound calls that this direct mail and email generated? How can you fit radio and cable television commercials into this all? Or will you? Oh, in addition, you should definitely maintain the brand image and the corporate creative assets in line and on message. So why do Chief Marketing Officers (CMO’s) simply have a typical lifespan of under couple of years? Will it be having less metrics and proper accountability? Will it be lacking their capability to believe strategically and work holistically? What happens if there was a method to address every one of these logistical challenges?
We’re living in an interval that’s produced extremely talented business resources. The worldwide economy includes a insightful software and database architects, engineers and developers. You can find destined to be talented, visionary leaders which will discover the logistics on this “marketing meld”. The ideal solution to the above mentioned scenario might look similar to this…
There will be a back-end, administrative web portal the Marketing Manager (let’s phone him constantly Joe) logs into. Joe should be able to build an individual, manufacturer branded web portal for that dealers to get into Twenty-four hours a day, seven days each week. Joe would then build and name a marketing and advertising campaign. This campaign is going to be modular anyway, allowing Joe to assign specific marketing medium towards the campaign. One campaign might let the widget dealers to produce direct mail, targeted HTML email and “drop-date + 4″ outbound call campaigns with pre-approved scripts. Most organizations could never coordinate this outbound call campaign to 10,000 direct mail recipients on time. In case this marketing platform is integrated that has a Mid-West, accent neutral contact center, we’ve got another story on our hands, yes? Another campaign probably have personalized direct mail through an inbound telepromotions number about the direct mail piece. The database for the platform will be established to have recorded messages from local sports personalities based upon the toll-free number around the card. Give a PIN for the direct mail piece with a opportunity to win and suddenly your response rate skyrockets. These marketing mediums, who have recently been included in the physical Marketing-On-Demand platform, might be “published” on the manufacturer’s branded web portal. These websites are the entrance approach to widget dealer nirvana. This complete process will maintain send out brand logos, palettes, fonts, content message and then any legalize that is required. Joe the Marketer can create the branded web site as well as the different campaigns before the actual campaign launch date. The automation will kick-in on the assigned launch time. The widget dealers are satisfied (they do not ought to think), Joe the Marketer is satisfied (he’s golf), the consumer only receives information that reflects their buying needs and the CFO, CMO, etc. are able to access online daily, weekly and monthly reports showing the strength of each marketing medium. All the metrics and data are “plugged into” the manufacturer’s legacy Accounting, Customer Relationship and Inventory Management systems. This integration allows the “C-Men” to generate the right strategic decisions in a more timely fashion. Seeking to of this whole scenario is the platform is being accessed by using a centralized, secure, multiple firewall protected, carrier grade data center. The scenario gets a business expense, not only a capital expenditure and the result can be a dynamic, revenue generating business tool. This scenario will probably happen in ab muscles not too distant future. Technology and Relationships demand so.